Techrizq Consulting

Terms of Service

Last updated: May 3, 2025

1. Who We Are

TechRizq Consulting ("we," "us," or "our") is a Michigan-based technology company providing CRM software, Electronic Health Record (EHR) systems, and AI-powered chatbot widget services to small businesses ("Business Clients"). These Terms of Service ("Terms") govern your access to and use of all TechRizq Consulting services, platforms, and tools (collectively, the "Services").

By accessing or using the Services, you ("Client" or "you") agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or the business you represent. By using the Services, you represent and warrant that you meet these requirements.

3. Services Description

TechRizq Consulting provides the following Services to Business Clients:

  • CRM Platform: Contact management, pipeline management, workflow automation, and marketing tools;
  • EHR System: Electronic health record tools designed for small healthcare and wellness practices;
  • Chatbot Widget: An embeddable AI-powered chatbot deployed on third-party business websites. The widget may handle end-user interactions through automated AI responses, live human staff responses, or a combination of both.

The specific scope of Services provided to you is defined in your individually agreed Statement of Work, proposal, or service agreement ("Service Agreement"). In the event of a conflict between these Terms and your Service Agreement, the Service Agreement controls.

4. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

  • Provide accurate and complete registration information;
  • Keep your password confidential and not share it with unauthorized parties;
  • Enable multi-factor authentication for any users with administrative or patient data access;
  • Promptly notify us at support@techrizq.com if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate your account if we reasonably believe it has been compromised or is being used in violation of these Terms.

5. Subscriptions and Billing

Pricing for TechRizq Consulting's Services is custom and agreed upon individually with each Business Client in your Service Agreement. The following general billing terms apply:

  • Month-to-Month: Month-to-month subscriptions are billed on a recurring monthly basis to the payment method on file. You may cancel at any time with written notice (see Section 6).
  • Annual Contracts: Annual subscriptions are a 12-month commitment billed in monthly installments. The full annual fee is due regardless of early cancellation unless otherwise agreed in your Service Agreement.
  • Onboarding and Setup Fees: Where applicable, one-time onboarding or setup fees are due at the start of the engagement and are non-refundable once implementation begins.
  • Failed Payments: If a payment fails, your Services may be paused until payment is resolved. You will be notified via the billing email on file.
  • Price Changes: We will provide at least 30 days' written notice of any pricing changes. You may terminate without penalty if you do not accept a price increase.

6. Cancellation

Month-to-Month: You may cancel at any time by submitting a written cancellation request to support@techrizq.com. Cancellations take effect at the end of the current paid billing period. No refunds are issued for unused time within a billing period.

Annual Contracts: Early termination of an annual contract does not relieve you of the obligation to pay the remaining monthly installments through the end of the term, unless otherwise agreed in your Service Agreement.

Upon cancellation, you will have 30 days to export your data. After that period, your data will be permanently deleted from our systems.

7. Refund Policy

All payments made to TechRizq Consulting are non-refundable, including subscription fees, onboarding fees, and any other service charges. The sole exception is if we experience a material breach of these Terms that remains uncured for 30 days after written notice from you, in which case you may be entitled to a pro-rata refund of prepaid fees for the unused portion of the current billing period.

No refunds will be issued for: unused portions of a billing period, early termination, service dissatisfaction, or changes in your business circumstances.

8. Chatbot Widget — AI and Human Interaction

The TechRizq chatbot widget deployed on your website uses a hybrid model. End-user interactions may be handled by an AI system, by your human staff, or both. You acknowledge and agree that:

  • AI-generated responses are automated and probabilistic in nature and cannot be guaranteed to be accurate, complete, or appropriate in every situation;
  • You are solely responsible for monitoring AI interactions, correcting errors, and ensuring responses comply with applicable laws and professional standards;
  • AI tools are not approved for processing Protected Health Information (PHI) unless expressly agreed in a separate written addendum;
  • TechRizq Consulting bears no liability for outcomes arising from AI-generated responses delivered through the widget.

9. SMS, Email, and Messaging Compliance

You are solely and exclusively responsible for ensuring your use of our messaging features complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable carrier policies. You represent and warrant that:

  • All contacts you message have provided express written consent to receive communications from you;
  • You will honor all opt-out requests immediately and maintain accurate opt-out records;
  • You will not send messages related to cannabis, firearms, gambling, or other carrier-prohibited content categories;
  • You will not use our platform for spam, phishing, or deceptive messaging of any kind.

TechRizq Consulting provides the messaging platform only. We do not select recipients, draft your message content, or obtain consent on your behalf. You are the sender and initiator of all communications. You agree to indemnify and hold TechRizq Consulting harmless from any TCPA or messaging-related claims arising from your use of the platform.

10. HIPAA and Healthcare Data

If you are a HIPAA Covered Entity or otherwise use the Services to create, receive, maintain, or transmit Protected Health Information (PHI), you must enter into a Business Associate Agreement (BAA) with TechRizq Consulting before using any PHI-related features. To request a BAA, contact us at support@techrizq.com.

You are solely responsible for determining whether HIPAA applies to your use of the Services and for obtaining any required patient consents for communications you initiate through the platform. Accounts without a signed BAA may have PHI-related features limited or suspended.

11. Intellectual Property

All platform software, workflows, automation templates, chatbot configurations, and pre-built system assets provided by TechRizq Consulting ("Platform IP") remain our exclusive intellectual property. You receive a limited, non-exclusive, non-transferable license to use the Platform IP solely for your internal business purposes during your active subscription.

You may not copy, reverse-engineer, export, resell, or replicate any Platform IP without our prior written consent. Your own contact data and business content uploaded to the platform remain your property.

12. Data Ownership and Export

All contacts, patient records, and associated data you store in the Services ("Client Data") remain your sole property. TechRizq Consulting makes no claim of ownership over Client Data beyond what is necessary to provide the Services. Upon cancellation, you have 30 days to export your Client Data in supported formats. After that period, data will be permanently deleted and cannot be recovered.

13. Prohibited Activities

You agree not to use the Services to:

  • Violate any applicable law or regulation;
  • Send unsolicited communications or spam;
  • Upload fake, purchased, or unauthorized contact lists;
  • Reverse-engineer, copy, or resell any part of the platform;
  • Attempt to gain unauthorized access to any system, account, or data;
  • Harass, abuse, or harm any person through our platform;
  • Use the Services in any way that competes with or undermines TechRizq Consulting's business.

We reserve the right to suspend or terminate your account for any violation of these Terms, with or without prior notice depending on the severity of the violation.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TECHRIZQ CONSULTING'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL TECHRIZQ CONSULTING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16. Indemnification

You agree to indemnify, defend, and hold harmless TechRizq Consulting and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: your use of the Services; your violation of these Terms; your messaging content, consent practices, or sending decisions; your violation of any applicable law including TCPA or HIPAA; or any claim by a third party related to your use of the platform.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law principles. Any dispute arising from these Terms or the Services shall first be attempted to be resolved informally by written notice. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), conducted in Michigan. You waive any right to a jury trial or class action proceeding.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify active clients by email. Your continued use of the Services after such notice constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, please contact us:

TechRizq Consulting
Email: sohail.siddiqui@techrizq.com
Phone: 248 420 8124
Address: 4256 Beach Rd, Troy, MI 48098
Website: www.techrizq.com